FAQ’s
What information should I have available to get a price quote?
I've called around to several places and you seem to be more expensive. Why is that?
What if I'm not satisfied with the job?
What other services does Suncoast Sparkle Brite provide?
How long does it take to get an appointment?
Isn't it easier to just take care of the pool myself?
How much does Do It Yourself pool maintenance cost?
Do you have to service the pool every week?
Do you clean filters and if so how often should they be cleaned?
How long does it take to clean a filter and how much do you charge?
Why are your rates higher then my old "pool guy"?
Are you Insured?
Why is my pool water cloudy ?
Can algae really hurt my pool?
Why does my pool have a strong chlorine smell?
Can I experiment with chemicals till I get the water quality I want?
What is RWI?
What information should I have available to get a price quote?
When you call for your quote, you need to answer the following questions:
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What is the approximate size of the pool (gallons or dimensions)?
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Do you have a covered (lanai) or open pool?
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Do you have a spa and/or fountains in your pool?
Your phone quote will usually be a range of price, from lowest to highest. Once the technician arrives to the pool, he or she will inspect your pool equipment for proper pressure and flow. and give you the exact price before service is started.
Suncoast Sparkle Brite takes great pride in providing our customers with an “upfront” way to price. We will never quote you a low price on the phone simply to get your business and then raise the price once we are in your home. This tactic is commonly called the “bait and switch” and it is what has given our industry a soured reputation. Please be assured that this tactic is never used at Suncoast Sparkle Brite. ^ back to top
I’ve called around to several places and you seem to be more expensive.
Why is that?
Our company uses only the best technology, products, and hires and trains the best staff in the area. Being low priced has never been our goal. Our goal is and continues to be to offer our customers the very best cleaning possible at a fair price. In other words, we are a company who has put our efforts into the VALUE of the service.
A fair question to ask is why are some companies so inexpensive? What steps are they leaving out of the process? What is the quality of the products they are using? What is the quality offered by their technicians? All of these components, and many more, go into what a company will charge for their services. At Suncoast Sparkle Brite, we may not be the cheapest, but we are the best value. Our Customer Service Representatives will me more than happy to discuss our pricing with you.
To schedule an appointment or request an estimate, click here. ^ back to top
What if I’m not satisfied with the job?
Tell us. If we don’t know you are not satisfied, we can’t try to put things right. We don’t get everything right all the time, but we are always eager to better our performance. If you are not satisfied for any reason, call our office within 5 days of your cleaning and we will return at no charge to try and fix the problem. ^ back to top
What other services does Suncoast Sparkle Brite provide?
We offer professional pressure wash service to your deck, cage and lanai. Please call for a free estimate.^ back to top
How long does it take to get an appointment?
Not long at all, usually within a day and depending on the day, perhaps same day. Our office hours are Monday-Friday 8 am-5 pm. We try to schedule our appointments for your convenience. To schedule an appointment or to receive an estimate, click here. ^ back to top
Isn’t it easier to just take care of the pool myself?
Taking care of your pool yourself is always an option. Proper pool maintenance does however, require weekly supervision. All of the chemical levels such as; Chlorine, Alkalinity, Free Chlorine, P.H. and T.D.S must be consistently maintained to have a safe swimming environment. In addition, we are trained to notice any changes in the performance of the pool. We can then immediately troubleshoot any problems and put into action a repair plan to bring your pool back up to 100%. ^ back to top
How much does Do It Yourself pool maintenance cost?
With the recent rise in the cost of chemicals, the monthly expense of chemicals will average $50 - $60. Plus there is the extra cost of your time. Putting aside time every week to clean the pool, making trips to your local pool supply store, when you would probably rather be spending time with your family. Your time is too valuable, lets us do the work, and spend the time on your pool. ^ back to top
Do you have to service the pool every week?
Weekly service is essential to maintain a great looking, healthy, sparkling pool. Consistency is vital to your pools overall health. That is why we come on the same day of the week, every week. By doing this your pool will always be ready for you to enjoy. ^ back to top
Do you clean filters and if so how often should they be cleaned?
Yes we do perform filter cleanings. According to manufacturer recommendations, filters should be cleaned every 3 months. We follow these guidelines strictly, as proper filtration is vital for any pool.
How long does it take to clean a filter and how much do you charge?
We charge $75 for our filter cleaning service. As anyone who has taken apart a filter and cleaned its cartridges knows, it is a time consuming process. A filter cleaning from start to finish runs 45 -60 minutes.
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Why are your rates higher then my old “pool guy”?
Quite simply because we are professionals. We may not be the cheapest service out there, but we are the best. Your “old pool guy” is your old pool guy for a reason. We always show up, always do a great job, always care about your pool, and always make your pool look better then it ever has before. Besides, how much are you really saving if your other service doesn’t show up and algae starts growing in your pool. Now you are stuck paying someone else to come in and clean up the mess. Or because he walks in and out of your yard in 2 minutes, he never notices a leak in your equipment or a motor that is running too high. As a result he ends up costing you hundreds and hundreds of dollars in repairs. As the saying goes “Work up to Quality, not down to price.”
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Are you insured?
Absolutely! We are very happy to say that we have never had an insurance claim filed against us for any reason. ^ back to top
Why is my pool water cloudy?
Several things can cause a pool to lose its clarity – inadequate water circulation, chemical imbalance, poor filtration, low sanitizer levels or lack of oxidation.
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Can algae really hurt my pool?
Yes! If left unchecked, algae can grow in free-floating patches or cling to pool walls. Not only can algae clog filters, it eventually can cause pool surface damage and impact swimmers’ health.
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Why does my pool have a strong chlorine smell?
You may be improperly administering chemicals, which is costly and can prove harmful to eyes and skin.
Can I experiment with chemicals till I get the water quality I want?
NEVER experiment! Improper measuring and mixing of chemicals – whether diluted or concentrated – can create both unwanted reactions and potential health hazards. Follow the manufacturer’s instructions with special attention to safety gear, clean up and storage.
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What is RWI?
RWI stands for recreational water illnesses that are caused by bacteria found in water, such as pools and spas. RWI usually involves diarrhea-type illnesses, but also can cause skin rash and ear, eye or respiratory infections. Pool and spa water requires proper chemical treatment to lessen the incidence of RWI. Also, people should avoid swallowing pool water and not swim while sick.
Contact a professional pool service technician for additional guidance on these and other pool care issues. ^ back to top